Returns and Refunds

Exchanges & Returns Refunds, store credits, and exchanges are given at our discretion after we've evaluated your return. Refunds are issued once a month  money order in GBP currency. Returning items which cannot be returned to store Certain items cannot be returned to our stores. This will be highlighted on the product page when you purchase the item and on the despatch note in the "Return to store?" column. Please Note: Used items may not be returned for any reason. Items shipped uninsured may not be returned if damaged. Items which are exempt from refunds, exchanges or replacements include: - All apparel listed under the underwear (women's intimates) and swimwear categories. - Jewellery items can be returned to stores with a designated jewellery counter. You will need to take your despatch note with you. If you do not have access to a store with a jewellery counter, please select one of the below alternatives to return your jewellery. For hygiene reasons we are unable to accept the return of pierced jewellery. A 20% restocking fee applies to all returns! We do not credit shipping charges, insurance, tax, customs charges, or return shipping fees. Restocking fees calculated from your purchase price of the returned items, minus any discounts received. Post - You can return the item by post to DANNY FASHION Returns, 86 Bunns Lane London UK Postcode: NW7 2DR at your own cost then contact our Customer Service team with your postage receipt for reimbursement of the return postage costs. NB this applies only to items which we say cannot be returned to our stores. Cancellations: If you cancel your order after it has already shipped or is a custom order built to your colour request and or size we consider it a return and the above policies apply. We reserve the right to charge full shipping costs if the item is refused delivery. Exchanging an item you bought online We're sorry but we can't offer an exchange as part of our returns process for items purchased online. If you are returning something and need the same product in a different size or colour, or simply a replacement product, you need to place a new order online for the item you require. Your new order will be sent to you directly and we will process your return according to our returns policy as soon as we receive it. If you are taking advantage of our free returns to store, you can always use the credit from the item you are returning to buy other items directly in store. What if something is faulty or not as it was described online? If something you buy turns out to be faulty we recommend you take it back to store if possible so we can review the item and assess the fault. If you need to post it to us, we recommend you contact our Customer Service team in advance on 01923 473561 to discuss the best way to proceed. If the item is faulty we will give you a refund or exchange the item if possible. Any postage or delivery charges you may have paid will be on customer responsibility. If the item is not faulty but has suffered from excessive wear and tear, misuse or malicious damage, we will discuss the situation with you. We will not be able to offer a refund in such cases.